FAQ

Ordering

How long will it take to receive my Moxie order?

Do you do special orders or custom work?

Which fonts are used for engravings?

Shipping

How fast are orders processed?

Do you ship internationally?

International Taxes & Duties

Where is my order? I’m having problems with tracking.

Do you require signature upon delivery?

Lost Packages

Returns & Warranties

What is your return policy?

Can I return or exchange my online purchase in store?

Does my order include a warranty?

What if I ordered the wrong size?

Can I return an internationally shipped order?

Can I exchange an internationally shipped order?

My piece broke within the warranty period. How do I initiate a repair?

My piece broke outside of the warranty period. Do you accept fixes for additional fees?

Sizing Guide

How do I find out my ring size?

What if my rings/purchase does not fit?

Standard Ring Sizes

Chain Lengths

Bracelet Lengths

Other

How do I stay up to date?

Where do you make your jewelry?