Currently all our products are made to order. We need approximately 10 working days from the day of payment to process and manufacture your order. Once quality control is suitably impressed local shipping will take between 3 and 5 days. International shipping will take between 2 and 4 weeks. If you’re in a rush please send an email to email@example.com and we’ll do our best to accommodate you.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local Fedex or postal office for rates or calculate expected duties and taxes here.
Because jewelry is precious (and oftentimes expensive), we reserve the right to require signature upon delivery. We would hate to see your package end up in the wrong hands. If for some reason you would like to have this option removed, please email firstname.lastname@example.org for further assistance.
If your package is lost in transit, please email us right away at email@example.com and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (SA only). For International orders, please contact your local Fedex office for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Moxie is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
We offer returns up to 30 days from receiving. We currently do not offer exchanges at this moment, but feel free to use your refund towards the correct piece or size if you choose to. Please note that engraved pieces are final sale.
Custom jobs that are not standard pieces are also final sale.
*International returns: Please note that for any international returns, the purchaser must cover the shipping cost back and will also be assessed the restocking fee. To initiate a return, please reach out to firstname.lastname@example.org
We include a six month warranty and would be happy to repair any damages within this period. Our warranty does not cover general wear & tear or lost stones. Please note that Moxie is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler.
We would be happy to return your item for you! Please reach out to email@example.com to get in touch with our customer experience team. Please note that the additional courier fees will be for the purchasers account.
You may return an internationally shipped order for a refund. Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to firstname.lastname@example.org to get set up with the return process.
Unfortunately we cannot accommodate international exchanges, but items can be returned for a refund in which you can use towards another purchase, if you choose to. Please note that the customer is responsible for paying for shipping back to us. Feel free to reach out to email@example.com to get set up with the return process.
The most accurate way to get a ring sizing would be to pop into your local jeweller and ask them to size you. Alternatively order our ring sizer online. It ships free and is a handy tool to keep for future jewelry purchases!